Managed Services and AMC
SERVICE DETAILS
Managed Services & AMC
Comprehensive annual maintenance contracts covering your critical assets-managed by certified engineers to maximize uptime, reduce operational risk, and keep support costs predictable.
Save Upto 65%
compared to OEM direct support contracts without compromising on SLA or quality,
Our AMC model is built around defined service levels, proactive maintenance, and faster issue resolution. Depending on the agreement, we support 8×5, 12×6, or 24×7 coverage with clear response and restoration targets, escalation paths, and named support contacts for critical environments.
What we Support
Servers & Storage
Physical and virtual servers, blade systems, SAN, NAS, and backup appliances
SAN/NAS
Enterprise storage platforms, capacity planning, performance tuning, and redundancy checks
Network Devices
Switches, routers, firewalls, wireless, and edge connectivity infrastructure.
Laptops & Desktop
End-user devices, imaging, troubleshooting, parts replacement, and lifecycle support.
Printers & CCTV
Print devices, surveillance endpoints, cabling checks, and onsite repairs
Video Systems
Video conferencing hardware, room systems, microphones, displays, and control units
SLA Commitments
Service credits, escalation rules, and measurable targets. for response, diagnosis, and resolution.
Response Times
Tiered response windows for PT/P2 incidents, with remote triage first and onsite dispatch when required
Support Tiers
L1 helpdesk, L2 technical support, and L3 specialist engineering for complex or vendor-related issues
AMC Vs Break Fix
AMC shifts you from reactive repairs to planned support, lower downtime, and better budget control.
Cost Optimization
Smarter Support.
Lower Operational Cost
Our AMC model is designed to reduce support costs by replacing unpredictable break-fix events with proactive, structured, and SLA-driven service delivery.
Save Upto 65%
compared to OEM direct support contracts without compromising on SLA or quality,
Bundled Coverage
One contract for multiple assets and vendors for simplified management. and lower cost
Preventive Maintenaince
Regular maintenance and health checks reduce failures and costly emergency callouts
Remote Diagnostics
Advanced remote monitoring and troubleshooting resolve issues faster with minimal disruption.
Smarter Inventory
Better planning and spares. management reduce excess inventory and ensure availability when needed
Multi-Vendor Support
Support across leading OEMs under one contract eliminates multiple touchpoints and overhead.
Right-Sized SLA
Flexible SLA models ensure mission-critical systems get priority while optimising cost for others.
Let's Build Your IT Infrastructure the right way
Connect with our experts today and take the first steps towards amore, secure, scalable and efficient future.
Call Us
+91-9650047603
Email Us
sales@shreeojas.com
Our Location
Building No.59, Nehru Place, New Delhi -110019
